Don't miss our holiday offer - up to 50% OFF!
Refund Policy
Refund Policy
At Congia LTD, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below.
Returns
You may request a return within 14 days of receiving your order. To be eligible for a return, items must be unused, unworn, and in their original condition and packaging.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items marked as final sale
- Personalized or custom-made products
- Hygiene-sensitive items (such as certain jewelry or accessories)
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a few business days.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with proof (photos). We will arrange a replacement or refund.
Late or Missing Refunds
If you have not received your refund, please check with your bank or payment provider first. Processing times may vary depending on your payment method.
Contact Information
For any return or refund inquiries, please contact us at:
Email: contact@congialtd.com